Ilein Digital Agency

1. Introduction

Ilein Consulting Pty. Limited (ABN 55 686 746 412) trading as Ilein Digital Agency ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and business details when you contact us or engage our services
Technical Information: IP address, browser type, device information, and website usage data
Project Information: Content, materials, and data you provide for your projects

3. How We Use Your Information

We use the collected information for:

Providing and improving our services
Communicating with you about projects and inquiries
Processing payments and maintaining records
Sending relevant updates about our services (with your consent)
Analysing website usage to improve user experience
Complying with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist in delivering our services
Professional advisers (accountants, lawyers) as necessary
Government authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project files and records may be retained for the duration of our business relationship and for a reasonable period thereafter.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@ilein.com.au

Address: Level 2, 552 Princes Hwy, Rockdale NSW 2216, Australia